POLICIES

  • SAFETY DISCLAIMER:
    -DUE TO THE UN-PREDICTABLE NATURE OF HORSES AND/OR OTHER LIVESTOCK AND ALL ACTIVITIES SURROUNDING THEM, SPECIAL C MULETAPE AND ITS AFFILIATES, WORKERS, AND OWNER(S) CANNOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED WHILE USING ANY OF OUR PRODUCTS.
  • Special C Muletape has no control over shipping companies. We are here to offer support in the case of a lost or damage package needing an insurance claim. However, once we drop the package off, our hands are tied. 
  • We do not warranty product that is modified by the customer after received the order. 
  • Notification of an incorrect/mis-made item in your order must be made within 48 hours of the order being delivered to you. 
  • Custom orders are non-refundable/non-returnable once correctly fulfilled per selections on order receipt.
  • Custom orders cannot be refunded. All custom orders have a wait time. Once the order is placed, a refund will not be issued. 
  • We ship to the shipping address on the order. If a change needs to be made, customer is responsible for contacting us. We are not responsible for orders shipped to unintentional addresses. CHECK YOUR ADDRESSES 
  • A limited 1 year warranty comes with all of our product. Warranty work will be decided on a case by case basis. 
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